Support
Musician-to-musician replies — usually within 2 business days
Talk to us
Email: ola@skyzeaudio.com
In the app: Settings → Send feedback — the fastest route, because you can attach the technical diagnostics with one tap (only with your consent, and never any audio).
To get it fixed fast, include
- Device model and OS version (e.g. iPad 9th gen, iPadOS 17.5).
- Audio interface in use (e.g. Behringer UMC22, Scarlett Solo).
- App version (in Settings).
- What you expected and what happened — step by step if you can.
Common issues
No sound
- Check that the interface shows as connected in the app and the input gain is up.
- Instrument in the interface's Hi-Z/INST input; return-channel volume up.
- Close other audio apps — some take the interface for themselves.
Crackles or lag
- Airplane mode helps on stage: notifications and networking steal priority from audio.
- Device charged or plugged in — battery saver throttles performance.
Subscription and purchases
- Refunds and cancellations follow App Store / Google Play policies, in your store account settings.
- Without internet, nothing gets blocked before the real expiration date.